CANCELLATION POLICY

• Up to 30 days prior to arrival, 50% of the daily rate will be refunded.
• From 29 to 15 days prior to arrival, 50% of the daily rate will be refunded with a credit for a future date.
• After 15 days prior to arrival, no reservations will be refunded.
• Promotional reservations are non-refundable.

• NO REFUND POLICY AND NO REFUND ON EARLY RETURNS.
  
  

1. RESPONSIBILITY FOR RESERVATIONS MADE THROUGH OTHER PORTALS AND TRAVEL AGENCIES
   (Decolar, Despegar, Rentalcars, Rentcars, Booking, etc…) Compliance with the terms of this contract and the information provided by the websites or agency through which the vehicle rental was contracted is mandatory. Regarding SECURITY DEPOSIT, extra insurance, activation of toll devices and others, the same applies as detailed in the vouchers issued. Contrary procedures or changes to the vouchers will not be permitted. Security deposits made under the MINIMUM COVERAGE ALLOWED FOR TRANSIT will be retained in full in the event of an accident or damage, regardless of the amount of the damage.
   
   
2. CHARGES AND COSTS.
   You will pay us at or before the conclusion of this rental, or on demand, all charges due to us under this Agreement, including the charges and fees shown in the Rental Agreement and: (A) a mileage charge based on our experience if the odometer is tampered with; (B) any taxes, surcharges or other government-imposed fees that apply to the transaction; (C) all expenses incurred in locating and recovering the Vehicle. If you fail to return the Vehicle, return it to a location or office other than the location or office identified by us, or if we elect to repossess the Vehicle under this Agreement; (D) all costs, including pre- and post-judgment attorneys’ fees, incurred in collecting payment from you or otherwise enforcing or defending our rights under this Agreement; (E) a reasonable fee, not exceeding US$250, for cleaning the Vehicle if it is returned substantially less clean than when rented, and if there is evidence of smoking or e-cigarette use in our Vehicle, a fee of not less than US$450 will be applied; (F) A reasonable fee not to exceed $250 for lost keys, tags and/or vehicle documents may be charged without prior notice. (G) A reasonable fee not to exceed $250 will be charged if you transport luggage on the vehicle seat or animals in the vehicle (dogs, cats, etc.), except for support and service animals. (H) towing, impound, storage, forfeiture fees, court costs, penalties and all other costs incurred resulting from the use of the Vehicle during this rental. Special rental rates, vehicle category upgrades or any equipment or service provided to you free of charge apply only to the initially agreed upon rental period: If you return the Vehicle after the Due Date, you may be charged the standard rate for each day (or partial day) after the Due Date, which may be substantially higher than the rates for the initially agreed upon rental period. You may also be charged the standard rates for each day (or partial day) after the Due Date for any equipment or service provided to you free of charge for the initially agreed upon rental period. You will not receive a refund of prepaid amounts if you return the Vehicle before the Delivery Date. All charges are subject to a final audit. If errors are found, you authorize us to correct the charges with your payment card issuer. (I) A fee not exceeding 30% of the total contract value may be charged if the contract is canceled due to delay (29-minute tolerance). After 29 minutes of delay, a NO SHOW will be applied and no amount paid will be refunded. (J) You are responsible for paying a minimum of $500.00 per item in case of damage caused to the vehicle up to the deductible limit (except in the case of purchasing insurance without a deductible).

    

3. LIABILITY FOR DAMAGES OR LOSSES; POLICE REPORTING; FEES; LIABILITY FOR OPTIONAL EQUIPMENT.
   You are responsible for all damage, loss, or theft of the Vehicle, including damage caused by collision, weather conditions, road conditions, and natural phenomena, even if you are not at fault.

   You are responsible for the cost of repair or the market value of the Vehicle on the date of the accident if the vehicle is not repairable or if we choose not to repair it. You are also responsible for the Loss of Use of the Vehicle for not more than 60 days (regardless of fleet usage), Depreciation, and our administrative expenses incurred in processing a claim (not less than US$800.00).

   By signing this contract, you agree that the rental agreement will be automatically canceled in the event of an accident or damage caused by vandalism or natural phenomena, and the renter must return the car immediately. You must inform us of all accidents, thefts, and acts of vandalism, as well as the police, as soon as you discover them.

   By signing this contract, you are responsible for direct payment to the responsible authorities for all parking fines, tolls, toll evasion fines, and other fees, fines, and penalties applied to you, us, or the vehicle during this rental period. If you fail to pay any of these fees and we pay part of them, you will fully reimburse us and, in addition, pay us an administrative fee of up to US$50.00 per fine and an administrative fee of US$25.00 per toll if you do not contract toll services.

   Optional Equipment.

   Upon request and availability, we offer some Optional Equipment, including, but not limited to, child seats and global positioning devices (GPS), for your use during the rental, for an additional fee. All Optional Equipment is rented AS IS and must be returned at the end of the rental period in the same condition as when rented. Optional Equipment is not part of the vehicle. You are responsible for any loss or damage to any Optional Equipment, regardless of the cause, even if you have purchased Collision Damage Waiver (CDW).

   You must review the operating instructions for all Optional Equipment before leaving the rental location. If you rent a Child Seat from us, it is your sole responsibility to inspect and install the child seat yourself. We offer no warranties, express, implied or apparent, regarding the Child Seat or any other Optional Equipment, no warranty of merchantability, and no guarantee that the Child Seat or any other Optional Equipment is fit for a particular purpose. You are responsible for any injuries or damages arising from or related to your use of the Child Seat or any other Optional Equipment. If you choose to rent a Global Positioning System (GPS) from us, you are responsible for returning it in the same condition in which it was rented, with all accessories provided, including the carrying case, vehicle charger, windshield mount, and, in states where provided, the console cushion mount (GPS Accessories). If the GPS or GPS accessories are lost or damaged to the point that, in our sole opinion, they require repair or replacement, you will pay us the fair market value for the repair or replacement.